We recommend that you print and keep a copy of these Terms and Conditions for future reference.

These Terms and Conditions

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Please note that different terms (including prices, delivery charges, delivery times and returns policies) may apply to products and services as adjusted by us.

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will confirm your order and contain details of how we will deliver your products to you. (Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.)

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks with Experian Limited or other agencies. In particular, we may pass your details to Experian for them to check against certain public and private databases. Experian may keep a record to use in future security checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Please note that products, prices and offers in our sales portfolio may differ from those featured on this site.

All prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order, any additional services you choose (e.g. installation), plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative on a 'like for like' basis, however we cannot provide guarantees in so far as material subjects such as colour or style, etc.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

We accept payment by Mastercard, Visa, Delta, Switch, American Express and Diners Club. Payment is deducted when we process your order. All payments are accepted for transactions at our secure payment gateway, PayPal. There is a simple customer order and payment form to complete which ensures that your information is transmitted securely and that payment is made accordingly.

If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.

Delivery

Last Updated 20/01/2005

Delivery Charges

We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of your order and on whether you choose standard delivery (5-7 working days) or a premium service (e.g. our next working day service). You only pay one delivery charge, irrespective of the number of products ordered:

When you add products to your Shopping Basket, the appropriate standard delivery charge will be added automatically. There are additional charges if you choose a premium delivery service (e.g. next working day), If you add additional items, please double check the charge by clicking “Re-calculate”. You will always be able to see all applicable charges before submitting your order.

How We Deliver

All products are delivered either by courier or by post, depending on their size and value. If your product is one which is delivered by courier you may be given the option of choosing a premium delivery service for a small extra charge during the ordering process. We will notify you which delivery method we will use when we send you our third e-mail. Very occasionally different products in the same order may be delivered separately.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding bank holidays). If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day (including if you choose our "next working day" premium service).

Premium Delivery Services

If you choose to pay a small extra charge for a premium delivery service, your product will be delivered on the date and during the time slot specified. All deliveries must be signed for.

Standard Postal and Courier Deliveries, normally 5 - 7 Working Days

Standard Postal and courier deliveries should arrive within 5 - 7 working days of placing your order (to be safe, please allow a little extra during busy sale periods).

If we are sending your product by courier, our third e-mail to you will contain a link to the couriers website, and a parcel number, so that you can track your order right to your doorstep. Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Please allow extra time for deliveries to Scottish islands or if you apply for credit (we need to receive your signed application form back before we can process your order; this can add 5 working days).

Tracking Your Order

You can track the progress of your order by sending us a 'DataTrak Request' and quoting your account number, order ref number, or your work order number if you have ordered a service from us. We will then contact you within 24 hours to advise you of your current order status.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check that they have been despatched by using our tracking facility (simply log in and then go to ‘My Account’). If your order is not en route to you, please e-mail us at bl1@hotmail.co.uk. In the unlikely event that a product arrives damaged or faulty, please follow the instructions in the delivery documents.

You can cancel your purchase at any time either before or up to 7 days after delivery by:

• returning the product to one of our stores (please bring your receipt with you and the card you paid with, so that it can be credited);
• following the 'Returns' instructions in your delivery documentation;
• emailing us at bl1@hotmail.co.uk;
• phoning us on 07859 083486 - please have your order reference number and delivery details to hand;

For Christmas gifts ordered between 1st and 24th December this 14 day "change of mind" period is extended until 12th January 2006 (if this is later). This applies to all orders placed between 1st and 24th December 2005.

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned.

You will receive a refund, less our administration costs of between 10 and 25 per cent, and the cancellation is subject to a £25 penalty but returns delivery is free, and you arrange for it to be collected from the delivery address or use one of our pre-paid returns labels. If you choose another method of return, you must bear the costs.

We cannot cancel your purchase when:

• you return your product to our head office without proof of purchase;
• there is a contract for services with the product and you have started using the services (this would include e.g. a mobile phone subscription, but not an extended warranty service agreement);
• the seal has been broken on any software including games; or
• the goods were a special order to your specification.

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair or exchange. We will always offer you the choice of an exchange if the fault occurs within 28 days of delivery.

To qualify for an exchange the product must be:-

• in otherwise in 'as-new' condition;
• complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

We do not normally provide refunds against products or services purchased, but will offer you a full exchange as explained above, or alternatively a bill of credit which may be used as part or full payment towards any of our products or services in the future. Any refunds given are at the sole discretion of our head office management.

Please return the product to our head office directly or phone BL1 : I.T. Specialists direct on 07859 083486 (9am to 8pm Monday to Friday, 9am – 5pm Saturday to Sunday). If a fault occurs while you are abroad, please contact us after you return to the UK.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is one month from delivery.

If a DVD, CD, Minidisc or other software is faulty under guarantee, we will happily exchange it for the same title or provide you with a bill of credit against future purchases of our products and services.

Replacement goods are sent by standard delivery only (i.e. premium services are not available).

We, our company and our affiliates own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may not use, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Such use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

General

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the BL1 : I.T. Specialists website and our telephone hotline. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

BL1 : I.T. Specialists is a trading name of CommSat P.C. Services (UK) Limited,   7 Trevarrick Court, Horwich, Greater Manchester. BL6 6TF.  Official registered company of England and Wales.  Company registration number 05061324.